The Lyft App
The Lyft application for your smart phone is the one of the most important parts of the Lyft driver process. This is where you will go to accept rides, check payment, and conduct business. Lyft calls this area “driver mode”, and is technically just an extension of the passenger app.
Tap to Arrive and Tap to Drop Off
You have to be in driver mode to receive ride requests. Go into your Lyft app and tap the steering wheel icon in the top right to activate driver mode. The icon turns pink while in driver mode. When you receive a request you will see a notification with a picture of the passenger. Tap the screen to automatically accept the request. You only have fifteen seconds to accept the ride or another Lyft driver will be given the passenger.
Once you arrive at your customers location you must use the Tap to Arrive button on the screen, this will start the passengers trip and their bill timer. Once you arrive at your passenger’s destination you will be prompted to ‘Cancel’ to stay in the ride or to ‘Confirm’ to end the ride and drop off your passenger.
Pay Statements and Reserving Hours
Your :Lyft pay statements are the total amount of your income and it totaled out every week. Lyft operates on a Monday through Sunday work week. You must set up direct deposit through your account to receive your pay. You will receive daily, weekly and feedback summaries through your email. Daily summaries are emailed every day and everything you did that day is broken down into categories for easy viewing.
The rides section of your summary includes the distance you traveled, the amount of time you worked and your tips. The earning section details the amount you made from giving rides and any bonuses you received that day. You also get a breakdown of any cancellation fees and Lyft commission fees. This will help you keep track of how much you are making in total as well as how much you will be bringing home. The time section of your summary features exactly how many hours, minutes and seconds you spent in driver mode. This also tells you how close you are towards obtaining Power Driver Mode.
Remember to keep track of your daily summaries because they will help you to ensure that we have all of your earning information correct. The summaries are perfect reference material for any questions you might have regarding your pay.
Lyft will send you weekly summaries every Tuesday. This summary is set up the same way as your dailies but covers the entire week all in one summary.
Every Friday you will receive a feedback email. This email will consist of any comments left by passengers through the smart phone app. You will also be able to view your rating in stars. A five star rating is top notch while a one star rating is considered a poor rating. This feedback will help you to improve yourself as a Lyft driver, so please do not ignore it. You will also be able to see where your ratings rank you against other Lyft drivers as well as how your newest rating compare to your old ratings.
Reserving hours with Lyft is not a requirement of employment but it does help to set forth what your weekly schedule will be. If you choose to reserve your hours, you can work a maximum of fifty hours over a seven day week. You must have at least four hours per day and a maximum of ten hours per day. You can use hour reservations to your advantage by setting them to coincide with prime time hours so that you can push closer to the bonus requirements.
Why Use GPS Navigation
Lyft depends on GPS info to track your rides. While in drivers mode the app will regularly send your location into the Lyft server. This is how Lyft calculates how much the passengers should pay for their ride. It also allows us to show your passenger where you are and when you are on your way to pick them up. Lyft recommends that drivers either use the WAZE GPS system or google maps. Remember that poor navigation is the number one reason drivers get low amounts of starts, so keeping yourself in sync with your GPS will get you to your passengers destination faster than trying to find it yourself.