It doesn’t matter how good of a Lyft driver you are or how many trips you’ve taken as a rider, eventually you will have to ask for help about something.
Being a driver myself, sometimes I have to either go searching for an answer, or defeatedly push aside my pride and contact Lyft for help.
More often than not, however, drivers and riders don’t know where to turn. That is why today I am going to show you how to contact Lyft when you have a question.
The methods I outline today are the most common and easiest ways to get a hold of Lyft when you need help with something. They are usually very responsive and do a really good job of being available to help both riders and drivers alike.
Lyft Help Center
In recent years, Lyft has bulked up and completely relaunched its entire Help Center, a complete resource for riders, drivers, and applicants to go to find answers to some of the most common questions.
If you have been around Lyft in any way, you will likely notice that they link to this everywhere, whether it be in an email, within the app, or on other areas of their site. Basically, they want this to be your first stop when looking for answers to frequently asked questions about Lyft.
Lyft has done a really good job with answering existing questions and putting the replies on here. There are literally hundreds of articles relating to riding, driving, and applying for Lyft, so it is safe to say that pretty much any question you may ask has already been answered and posted on here.
The best part about the Lyft Help Center is that it was written by real Lyft drivers, not hacked together like some other forums and help pages. These answers come directly from Lyft, so you know they are correct and not misleading.
Submit a Request for Help
Sometimes the Help Center just doesn’t quite cut it. If you have a more advanced question that many people aren’t asking, submitting a help request is going to be your best bet. After you narrow down your problem into a few different categories, you will have the chance to explain your problem in a little more detail.
You can include text, screenshots, or other attachments that may help explain your issue. When you submit, the issue will get emailed over to the friendly folks at Lyft HQ who then carefully review your problem and reply via email. The reply usually comes within a few hours, and are almost always incredibly detailed and offer helpful solutions to the problem.
Unlike Uber’s support staff, Lyft representatives take the time to craft custom responses to inquiries, so you can be sure you won’t find answers copied and pasted from the FAQ that you already read. This is the thing I appreciate most about Lyft; they care about your problems and will do everything in their power to help you solve them.
Email Lyft Support
You shouldn’t have to email Lyft support if you filled out a support ticket. While there is absolutely no reason to email Lyft, we have included a few popular Lyft email addresses just in case.
Lyft Email Contacts
email@example.com – if you are a Lyft rider or driver and need general help with the Lyft app
mentor@Lyft.com – if Lyft mentors get kicked out of a mentor session during it, they can submit documents and follow-up emails from the session here
firstname.lastname@example.org – (This was not working the last time we checked) – if you have questions about anything related to driving for Lyft
email@example.com – if you have an awesome story from a Lyft experience, or just something you want to share, you can submit it to this email
firstname.lastname@example.org – if you have questions, comments, concerns, or updates for the folks at The Hub, you can email them with this
email@example.com – if you need to submit your completed CPUC inspection checklist or past inspection documents (California drivers only)
firstname.lastname@example.org – if you need to get reimbursed for something such as a Lyft-related toll
email@example.com – if you have questions about your rating or how you can improve as a driver
Lyft Phone Number
The phone number listed on the GetHuman website is ranked as one of the best ways to contact Lyft using a Lyft phone number. This is not the quickest way to get in contact with Lyft, but if you are looking to talk to somebody in person, this may be your best bet.
How to call the Lyft phone number
Step 1: Call 855-865-9553
Step 2: Press 2
Step 3: Press either #1 or #3
What to expect: Expect a wait time of around 5 minutes. Sometimes the machine hangs up automatically, so you may need to try again. If this Lyft phone number does not work, try another one of the methods outlined in this post.
Emergency Phone Number (Drivers Only)
This is one of the more important contacts that Lyft drivers should have. In the case of an emergency such as a crash, robbery, or some other crazy event, Lyft gives drivers an emergency phone number that they can use to instantly get a hold of somebody at headquarters to help resolve the situation.
Since this number is provided exclusively for Lyft drivers in case of emergency, we will not be releasing it here. If the number all of a sudden gets flooded with calls about non-emergency issues, this can put drivers and riders experiencing an emergency at risk. If you are a driver and need immediate help, please log into your Driver Dashboard in the Lyft Portal to find the emergency phone number.
Reach out on Social Media
If none of the other methods work for you and you need to talk to Lyft, reach out to them on Facebook or Twitter. Big brands like these usually don’t like negative press, and almost always have somebody monitoring their pages and mentions of their brands. Social media is one of the best ways to get an instant, guaranteed response, so give it a try if you have no other options.
Lyft Twitter Account: https://twitter.com/lyft
Lyft Facebook Page: https://www.facebook.com/lyft