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How to Contact Lyft Customer Service When You Have a Question

It doesn’t matter how good of a Lyft driver you are — eventually you will have to ask for help. Being a driver myself, sometimes I have to either go searching for an answer, or defeatedly push aside my pride and contact Lyft for help.

More often than not, however, drivers and riders don’t know where to turn. That’s why today I am going to show you how to contact Lyft when you have a question.

The methods I outline today are the most common and easiest ways to get ahold of Lyft when you need help with something. They are usually very responsive and do a really good job of being available to help both riders and drivers alike.

Lyft Help Center

Recently Lyft has bulked up and completely relaunched its entire Help Center. The Lyft Help Center is a complete resource for riders, drivers, and applicants to go to find answers to some of the most common questions.

If you have been around Lyft in any way, you will likely notice that they link to this everywhere, whether it be in an email, within the app, or on other areas of their site. Basically, they want this to be your first stop when you search for answers to frequently asked questions about Lyft.

How to Contact Lyft Customer Service When You Have a Question

Lyft has done a really good job with answering existing questions and putting the replies on here. There are literally hundreds of articles relating to riding, driving, and applying for Lyft, so it is safe to say that pretty much any question you may ask has already been answered and posted on here.

The best part about the Lyft Help Center is that it was written by real Lyft employees, not hacked together like some other forums and help pages. These answers come directly from Lyft, so you know they are correct.

Submit a Request for Help

Sometimes the Help Center just doesn’t quite cut it. If you have a more advanced question that many people aren’t asking, submitting a help request is going to be your best bet. After you narrow down your problem into a few different categories, you will have the chance to explain your problem in a little more detail.

Contact Lyft Customer Service When You Have a Question

You can include text, screenshots, or other attachments that may help explain your issue. When you submit, the issue will get emailed over to the friendly folks from the Lyft support team, who then carefully review your problem and reply via email. The reply usually comes within a few hours, and the replies are almost always incredibly detailed and offer helpful solutions to the problem.

Unlike Uber’s support staff, Lyft customer support representatives take the time to craft custom responses to inquiries, so you can be sure you won’t find answers copied and pasted from the FAQ that you already read. This is the thing I appreciate most about Lyft; they care about your problems and will do everything in their power to help you solve them. Their passenger and driver support is exemplary.

Email Lyft Support

You shouldn’t have to email Lyft support if you filled out a support ticket. While there is absolutely no reason to email Lyft, we have included a few popular Lyft email support addresses just in case.

Lyft Email Contacts

support@lyft.com – if you are a Lyft rider or driver and need general help with the Lyft app

stories@lyft.com – if you have an awesome story from a Lyft experience, or just something you want to share, you can submit it to this email

thehub@lyft.com – if you have questions, comments, concerns, or updates for the folks at The Hub, you can email them here

inspection@lyft.com – if you need to submit your completed CPUC inspection checklist or past inspection documents (California drivers only)

pay@lyft.com – if you need to get reimbursed for something such as a Lyft-related toll you can email them or learn more about how this works in this guide

performance@lyft.com – if you have questions about your rating or how you can improve as a driver

Lyft Phone Support

The phone number listed on the GetHuman website use to be ranked as one of the best ways to contact Lyft using a phone number. However, this Lyft phone number no longer works as it did in the past. The number is 855-865-9553, but if you call it, you’ll just get an automated message that directs you to various pages on the Lyft website where you can input your phone number to speak to Lyft.

Basically, Lyft only wants you to call them in case of an actual emergency. To learn how to do that, check out the next section. We know it’s frustrating not to be able to call Lyft about more mundane issues, but the fact is that the company has become too large for this to be practical.

Lyft Critical Response Line

This is one of the more important resources that Lyft drivers and passengers should know about. In the case of an emergency such as a crash, robbery, or some other crazy safety incident during a Lyft ride, Lyft gives passengers and drivers an emergency phone number that they can use to instantly get ahold of somebody at headquarters to help resolve the situation.

Since this number is for use only in case of emergency, you can’t call it directly. Instead, you need to input your phone number into the box on the safety issue page. Lyft will then call you back ASAP.

How to Contact Lyft Customer Service Team When You Have a Question

Note that this number is for emergencies only. If the number all of a sudden gets flooded with calls about non-emergency issues, this can put drivers and riders experiencing an emergency at risk. Therefore, only contact it if something serious has occurred. If it’s not urgent, then use one of the other methods we’ve described to contact Lyft customer service.

And, of course, always call 911 in an emergency. Once you’re safe, contact Lyft’s safety team to let them know what happened and get assistance.

Reach Out on Social Media

If none of the other methods work for you and you need to talk to Lyft, reach out to them on Facebook or Twitter. Big brands like these usually don’t like negative press, and almost always have somebody monitoring their pages and mentions of their brands. Social media is one of the best ways to get an instant, guaranteed response, so give it a try if you have no other options. Here are the Lyft social media accounts we recommend contacting:

Get Lyft Customer Service Now

We hope that this guide has helped you understand how to get the Lyft passenger and Lyft driver support you need. Before you go, we want to let you know that you can get a sweet discount on your first couple Lyft rides by using the promo code “RIDESHAREAPPS”.

When you use the code to sign up to ride with Lyft, you’ll earn free ride credits that you can use to make your first few rides much cheaper than they would otherwise be.

Needs rewriting! Tell us why below?Didn't help. Tell us why below?In the middle. Tell us why below?Good but needs improvement. Tell us why below?Just what I needed, thanks (28 votes, average: 4.18 out of 5)
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Brett HellingProfile Photo Brett Helling