Module 2: How Uber Works
This module will walk you through how Uber works. We will address the technology and processes needed to properly start and complete trips, as well as discuss some essentials that every driver should know, including rideshare taxes and insurance. Let’s dive in.
The Uber Partner app
The Uber Partner app is the key to driving for Uber. Once you get approved to drive, you should immediately download the Uber Partner app from the iTunes store, Google Play or whatever store is available to your mobile device. When it downloads, open it up and you’ll see the main page. This is what is called the Uber Driver Portal. You will have to log in with your driver details to use all the features. You will find an account page with details of your recent trip, money earned, insurance information, and so on. .
The process to pick up and drop off passengers is easy, and takes minimal effort for a driver to do. It typically involves only a few steps. Make sure you follow these steps, otherwise you may end up messing up the ride. The Uber team is great at solving problems, but they don’t like driver mistakes because it takes away from the user experience.
Tap to arrive and tap to drop off
When you turn on your Uber app, press ‘go online’ to list yourself as available for pickups. Uber users in the area will see the closest cars first. Be warned: when someone requests your car, you only have 15 seconds to decide if you want to accept. Think it over carefully but quickly and be sure that you can make the journey. The rider’s name and rating will appear above a map marker to show you where to go and how long it will take.
Next you simply drive to the location given! Your app and the passenger’s app will both show your progress and ETA on the map. Once you arrive, tap the app to tell it that you’ve arrived. Remember to wait until your passenger is ready to go before you officially begin the trip, or you may overcharge them. After you drop off your passenger, tap the app to tell it that the drop off has been made. Then, you’ll get your chance to rate the trip.
Pay statements and ride fares
Tapping your app at arrival and drop off is important for your ride fares. The taps work like time stamps, telling Uber how long your journey was and how much the passenger needs to pay. The payment amount will be calculated from this information immediately. Payment happens automatically but your pay statements will still be saved for your records.
You’ll then be offered a chance to rate your passenger. Both the passenger and the driver have a chance to rate each other with 1-5 stars and even leave comments. This two-way system ensures that everyone is happy and fair. Remember, if your rating drops too low, you may have your driver status reviewed by Uber.
Why use GPS navigation?
The benefit of this technology is to accurately track the location of a driver and passenger.
Look at the service from the passenger’s point of view. You open the app and thanks to GPS, you can see exactly where all the local drivers are. That allows you to pick the closest possible. Then, you get to watch as your driver makes his or her way to you. The GPS data can also track the ETA or estimated time of arrival.
For a driver, you also get a very accurate reading of where the passenger is waiting for you, as well as a route calculated with mapping software. GPS speeds up the process a lot! Compare it with traditional taxi companies which rely on a description of a pickup spot given over the phone. The driver can find it hard to locate the pickup spot and the passenger has no idea where the taxi is, or even if they’re on the way.
Because GPS tells the passenger how close you are, it’s important to be in the car and ready to go before you accept a fare. That way, you reduce the risk of being late and getting a low rating.