How to Contact Uber Eats Customer Service
You’ve probably heard of the Uber app by now. It’s a way to get a ride using your phone any time of day or night you want. But did you know that Uber also offers a food delivery service? It’s called Uber Eats, and it lets you get food delivered straight to you from all kinds of local restaurants.
Using Uber Eats is a seamless process. All you have to do is download the Uber Eats app, put in your address, and choose the food you want. You then pay through the app and wait for your driver to bring the food to you. It’s as simple and easy as it sounds.
Sometimes, however, you may run into a situation where you need help. Perhaps you didn’t receive what you ordered, or maybe your driver never showed up. While these are rare occurrences, it’s best to know how to get help when they happen. Here’s everything you need to know about how to contact Uber Eats customer support.
- Reasons to Contact Uber Eats Customer Service
- 5 Ways to Contact Uber Eats Customer Service
- Uber Eats Customer Service FAQ
Reasons to Contact Uber Eats Customer Service
Why would you need to contact Uber Eats support in the first place? Some users may never need to contact the service, as problems are rare. Uber has created a system that gives drivers and partner restaurants precise instructions, all while providing real-time order updates to customers. This ensures that there is usually little need for the Uber support team to get involved.
Sometimes, however, something will happen with your order that requires outside help. The most common reason for contacting Uber Eats customer service is a problem with the items you ordered. Though Uber Eats does their best to convey your order to the restaurant staff, details do get lost in the hustle and bustle of a busy restaurant (something you know if you’ve ever placed a to-go order in person). Uber Eats support can help you with these situations, certainly.
Another reason you might contact Uber Eats customer service is to inquire about an order that is late. While drivers do their best to deliver your order on time, things sometimes happen that are out of their control (traffic, car troubles, etc.). Uber Eats will probably let you know if this happens before you contact them, but if you don’t hear from them or your driver, you can contact support to find out the status of your order.
Finally, another reason to contact Uber Eats customer service is to report an order that was never delivered. This is rare (after all, drivers get paid less if you don’t receive the order). It does happen, however, and you should let Uber Eats support know if it does. At the very least, they can refund your order and investigate why you never received your food.
5 Ways to Contact Uber Eats Customer Service
Now that you understand why you’d want to contact Uber Eats, let’s look at the five methods you have available to you.
1. Live Chat Support
The first place we recommend you go to get help with your Uber Eats order is right within the Uber Eats app.
Here are the steps you need to take to access live chat support:
- Open the Uber Eats app
- Tap on the Profile tab (the one shaped like a person’s head and upper torso)
- Tap “HELP”
Once you’ve done the above, you’ll be able to see information about orders in progress and past orders. Tap on the order you need help with, and the Uber Eats app will walk you through resolving your issue. If this requires you to speak to someone from Uber support, the app will let you chat with them.
This method is great for getting help with orders that are in progress. Since you can select the specific order you need help with, Uber Eats customer service reps will immediately be able to see where to look for issues. This won’t be the case if you contact Uber Eats via phone or email. With both of those methods, you’ll need to go back and forth a bit to confirm your order number and personal details. When you go through the Uber Eats app, all that information is automatically included in your support ticket.
For general support questions, you can tweet @Uber_Support. There isn’t a dedicated Uber Eats support account, so the general Uber help account is your best approach for getting support.
You can also follow this account to learn about updates and changes to both the Uber and Uber Eats apps. For instance, if the Uber Eats app currently isn’t working, this account is the first place you should look to find out if the problem is on your end or Uber’s. And when the app is back up, this Twitter account will promptly let you know.
But what if you need to get help with something that’s more private, like an issue processing a payment or a request for a refund? In that case, you can send the Uber Support account a DM. Often, the support rep monitoring the account will direct you to another support method where it’s easier to maintain a history of your conversation. If you have a quick question, however, they may be able to resolve it without the conversation leaving Twitter.
If you prefer to use your email to send a support request, Uber Eats offers email support. Just send your support request to firstname.lastname@example.org. Uber monitors this email address and should get back to you within 24 hours.
When you’re sending emails, you have to be especially cautious about security, as email is not a secure contact method. Be sure never to include sensitive information (such as your credit card number or banking details) in support emails. Uber won’t do anything nefarious with your information, but a hacker who intercepts it might. Remember, Uber Eats support will never ask for credit card information over email.
Also, be aware that even if you reach out via email initially, Uber Eats may contact you within the Uber Eats app to follow up. You’ll get a notification from the app when this happens. It’s easier for Uber Eats to monitor support tickets within the Uber Eats app, as it lets them keep a full archive of the conversation that they can easily access and refer to if they need to get help from someone higher up in the organization.
4. Phone Support
There are some times when speaking to a real person on the phone can help you solve your issue much faster than communicating via chat or email. This is especially helpful during times when you’re having problems with a certain feature of the Uber Eats app or when you’re having trouble with something like getting a refund.
Luckily, you can call an Uber phone number to get support with Uber Eats orders. To call Uber Eats customer care, dial (800) 253-6882. Do note that this number is only available in the United States. If you’re reading this article in another country, consult the Uber Eats website for your area to get information on phone support options.
In general, you’ll receive a reply immediately, though you may have to hold for a bit if you’re calling during a busy time. The busiest times for Uber Eats tend to be the dinner and lunch hours, with dinner being especially busy. Just be patient — a support rep will get to you and help you resolve the issue you called about.
5. Uber Eats Help Page
The final method available for support is the Uber Eats Help page. You can find the page at help.uber.com/eaters. This page doesn’t put you in contact with any people from customer service, but it does contain answers to many common questions about using Uber Eats and resolving common issues.
Here are links to some support topics related to ongoing orders:
- Check the status of my order
- Change items in my order
- Cancel my order
- My order is taking longer than expected
- Change my delivery address
- Why was my order canceled?
And here are links to support topics related to past orders:
- My order never arrived
- My order was damaged
- My order had missing or incorrect food items
- I had an issue with the quality of my food
- My promo code didn’t apply
- Change my payment method for this order
- I had an issue with my delivery partner
- I had a different issue with my order
- Delivery person in different vehicle
- Delivery person didn’t match the picture
Also, note that if you’re logged into your account when viewing these articles, you may have options to speak to someone from Uber Eats support if the article doesn’t resolve your issue. For instance, this support article for “I had an issue with my delivery partner” offers links to get further help if the article doesn’t resolve your issue:
Uber Eats Customer Service FAQ
To conclude this guide, here are the answers to some common questions about Uber Eats customer service:
1. Where is Uber Eats customer support available?
Uber Eats customer support is available in any city where Uber Eats is available. Here are just a few of the many cities where the service is currently available:
- Abu Dhabi
- Cape Town
- Hong Kong
- Los Angeles
- Mexico City
- New Delhi
- New Orleans
- New York
- Rio de Janeiro
- San Diego
- San Francisco
- São Paulo
- Washington, D.C.
For a full list of cities where Uber Eats delivers, visit this page.
2. Can I get Uber Eats support at Uber Greenlight Hubs?
You may have heard of Uber Greenlight Hubs, which are places where Uber drivers can receive support in person. These centers are for the exclusive use of Uber (and Uber Eats) drivers. Customers cannot receive assistance at these locations.
3. What’s the fastest way to contact Uber Eats customer service?
In general, the fastest way to contact Uber Eats is through the Uber Eats app. Phone support is also fairly quick, though you run the risk of getting put on hold.
Get the Uber Eats Customer Service You Need
We hope this guide has shown you the many ways you can contact Uber Eats customer service and get support with any issue that arises. In many cases, the answer to your question lies within the extensive Uber Eats Help Center. When that isn’t enough, however, you can reach out to Uber Eats so that a support team member can assist you.