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Uber Phone Number: How to Call Uber

Getting in touch with a company when you need to is vital, especially in an emergency situation where reading through an FAQ page is not ideal.

If you are in an emergency, immediately call 911.

Once you have contacted the authorities, the emergency only Uber phone number is 800-353-8237 (800-353-UBER).

Not in an emergency but need to contact the popular rideshare service? You’re not alone — one of the most common things people ask about is how to contact Uber via phone in a non-emergency situation.

Contacting support via phone may seem ideal, but it is not always the fastest way to get a response from Uber customer service.

Both passengers and drivers can contact Uber online from within their Uber accounts. This can be via the app, social media channels, or Uber’s website. The response time varies from a few hours to 24–48 hours depending on how you choose to contact them.

These alternative methods provide users with something major: more time.

Users usually have to wait on hold while contacting a company by phone. If you’re on hold for three or four minutes, that’s considered quick. But waiting on the phone for several hours is less than ideal. Being glued to the phone as you wait for a representative to pick up your call is time-consuming and, well, annoying. Waiting can put you in a bad mood and when you do finally get in touch with a representative, the experience can be negative.

Due to this, we recommend taking a different approach to contacting Uber. Both drivers and passengers can submit their inquiry and know that a representative will get to them soon.

Despite that, one of the biggest questions we receive is how to get a representative on the phone. To address this concern, we have created the following guide.

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Uber Driver Support

Uber Phone Number: How to Call Uber

As we have mentioned, there are many ways to get in touch with support, such as their location-specific web pages. These are the best places to look if you have a question specific to your city.

For more general questions, drivers can check out this help page. Organized by category, this page helps drivers identify the topic their issue falls under.

But sometimes a help page doesn’t answer every question. Uber set out to improve this during their 180 Days of Change campaign. Uber’s 180 Days of Change campaign was an official commitment to “improving the driver experience.”

To kick things off, Uber added almost 40 new features and improvements during the 180 days. Each of these updates aims to improve the entire rideshare experience by streamlining the app’s features.

The partner app now sends an update when a passenger changes their route configuration, for example. The rating system received an upgrade, too. Not only is there a rating protection plan set in place, but drivers receive feedback on why they got a negative rating from a passenger.

They also implemented a feature dubbed In-App Calling. With this feature, experienced and new drivers alike can contact phone support 24/7.

In-App Calling for Drivers

To access the In-App Calling feature:

  1. Open the Uber driver app and click the Account tab.
  2. Once the menu pops open select the Help option.
  3. A blue phone icon will appear in the top right-hand corner.
  4. Once drivers tap this button, a screen overlay will show up with an image that says “Speak to an Agent.”
  5. Below this picture there are two options, cancel and call support.

According to Uber, “Whether you have a question or need to report an incident, our agents are ready to help. For most calls, you’ll connect with an agent in under two minutes, yet, due to call volume, the average wait time may vary.”

Due to this, we recommend saving the phone call for the following situations:

  • Quick fare adjustments
  • Issues during a specific trip
  • Document reviews
  • In-person scheduling help

The availability of customer service is decent for all Uber Rides partners. In the United States, both English- and Spanish-speaking representatives are ready to take your call. Across the border in Quebec, Canada, French phone support is available, too.

For Uber Eats, English-speaking representatives are available in the U.S. French-speaking representatives are available in Quebec.

Emergency Uber Phone Number

Uber Phone Number: How to Call Uber - Emergency number

If you need to contact someone ASAP, consider using the Critical Safety Response Line. This phone number was discovered by users and developers.

Only use it if what you are experiencing is a true emergency. If you find yourself in a dangerous situation, such as a car crash or a disorderly passenger, call 911 first.

Once the authorities are on their way, call the “Critical Safety Response Line” at:

800-353-8237 (800-353-UBER)

For the record, we have not tested this number ourselves as it is reserved for emergencies only. But we do suggest that all drivers store this number in their phone so it is readily available when the time comes.

Passenger Support

Uber takes care of its passengers, too. Riders have a plethora of available resources for getting the customer support they need.

Related: The Best Ways to Contact Uber

Like driver support, passengers can always visit the help site, which has all the information a rider could need. Determine which category your question revolves around. They make it easy to jump to some of the common questions if you find yourself trying to inquire about that specific topic.

In-App Messaging

For users who do not have time to navigate the Uber website, try messaging a representative via the app. Users can send a direct message to the rideshare company if they know where to look.

  1. When you are in the Uber app, tap “Account,” then “Help” and “Account and Payment.”
  2. From there, you can bypass the category inquiry search by choosing “I can’t sign in or go online.” Although this seems counter-intuitive, it will get you to the appropriate page.
  3. You will know you are in the right location because there will be a “Message Us” button on the screen.
  4. Click that button, type out your request, hit submit, and wait for a response within 24–48 hours.

In-Person Help

If you prefer in-person support, there is the option to talk to someone at Uber face to face. We wouldn’t suggest this, as most answers can be found online or by messaging Uber through the app.

To meet with an Uber representative, you can go to an office location in your area. These offices, called “Greenlight Hubs,” are in several major cities across North America. Follow this link, enter your city, and check out the nearest Greenlight Hub. Depending on your location, the closest representative may not be too far away.

Note that Greenlight Hubs are only for Uber driver support. They are not centers for passengers to receive in-person support.

Uber Phone Number for Passengers

If you are unable to find answers via the Uber city-specific web page or the help section at help.uber.com, there is another support option for emergency situations.

If you are in an emergency situation, use the Critical Safety Response Line. This is the same number for passengers and drivers. As mentioned above, this is for emergencies only.

Please note: If you are in immediate danger do not hesitate to call 911! If you fear for your safety, it is much better to call the police than to call Uber support.

In response to the recent tragedy of a shooting during an Uber trip, Uber announced an in-app emergency button. This built-in button dials 911 for you. This feature could mean life or death in some scenarios. You never know when you might find yourself in a scary situation and having the ability to call for help is crucial.

Once you notify the police, call the Critical Safety Response Line at 800-353-8237.

Get the Uber Support You Need

Uber Phone Number: How to Call Uber - Support line

Although Uber does not have a straightforward phone number to contact support, there are plenty of ways to get in touch with a representative. Be sure to check out the other available methods before you try calling. More than likely, the information you need is right in front of you.

If you discover that you need a unique response from a representative, consider visiting the nearest Greenlight Hub. Try to leave the In-App Calling feature as a last resort. Keep in mind, the more people that are using the built-in feature the longer the wait time will be for everyone.

As for passengers, check out the available online methods. On average, it takes a lot less time to get the answers you need this way than waiting on the phone.

Always remember, if you are in an emergency situation, call the police. Dialing 911 before you do anything else can reduce the severity of the situation.

Once you know help is on the way, call 800-353-8237 (800-353-UBER) when you can.

Need to contact Lyft support? Check out our article on how to contact Lyft.

Author

Brett HellingProfile Photo Brett Helling
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