Getting in touch with a company when you need to is vital. Especially in an emergency situation where reading through an FAQ page is not ideal.
No one wants to spend time searching for answers only to then not find the information needed. Thus, many Uber users seek a better way to get answers from the popular rideshare company.
One of the most common things people ask about is how to contact Uber. Most would like to know how to get in touch with support via the phone. Contacting support via phone is great, but it is not always the fastest way to get a response from Uber customer service.
For example, both passengers and drivers can contact Uber online. Depending on which route you prefer, this can be via the app, social media channels, or Uber’s website. The response time varies from a few hours to 24-48 hours depending on how you choose to contact them. Having said that, these alternative methods provide users with something major: more time.
Users usually have to wait on hold while contacting a company by phone. If you’re on hold for three or four minutes, that’s considered a quick turn. But waiting on the phone for several hours is less than ideal. Being glued to the phone as you wait for a representative to pick up your call is time-consuming and, well, annoying. Waiting can put you in a bad mood and when you do finally get in touch with a representative, the experience can be negative.
Due to this, we recommend taking a different approach to contacting Uber. Both drivers and passengers can submit their inquiry and know that a representative will respond to them soon.
Despite that, one of the biggest questions we receive is how to get a representative on the phone. To address this concern, we have created the following guide.
- Uber Driver Support
- In-App Calling for Drivers
- Emergency Uber Phone Number
- Passenger Support
- In App Messaging
- In-Person Help
- Uber Phone Number for Passengers
Uber Driver Support
As we have mentioned, there are many ways to get in touch with support, such as their location-specific web pages. These are the best places to look if you have a question specific to your city.
For more general questions, drivers can check out this help page. Organized by category, this page helps drivers identify the topic their issue falls under.
But sometimes a help page doesn’t answer every question. To address this Ubert set out to improve the situation during their 180 Days of Change campaign launched. Uber’s 180 Days of Change campaign is an official commitment to “improving the driver experience.”
To kick things off, Uber added almost 40 new features and improvements. Each of these updates aims to improve the entire rideshare experience by streamlining. The partner app now also sends an update when a passenger changes their route configuration. The rating system received an upgrade too. Not only is there a rating protection plan set in place, but drivers receive feedback on why they got a negative rating from a passenger.
They also implemented a feature dubbed In-App Calling. With this feature, users can contact phone support 24/7.
In-App Calling for Drivers
According to Uber, “Whether you have a question or need to report an incident, our agents are ready to help. For most calls, you’ll connect with an agent in under two minutes, yet, due to call volume, the average wait time may vary.
Due to this, we recommend saving the phone call for the following situations:
- Quick Fare Fixes
- Issues During a Trip
- Document Reviews
- In-Person Scheduling Help
The availability of customer service is decent for all Uber Rides partners. In the United States, both English and Spanish speaking representatives are ready to take your call. Across the border in Quebec, Canada, French phone support is available, too. For Uber Eats, English representatives are available in the US. French representatives are available in Quebec at any time.
Emergency Uber Phone Number
If you need to contact someone ASAP, consider using the “Critical Safety Response Line”. This phone number was actually discovered by users and developers.
Due to the limited availability, please refrain from using it unless you are in one of these 22 cities.
Only use it if what you are experiencing is a true emergency. If you find yourself in a dangerous situation, such as a car crash or a disorderly passenger, call 911 first.
Once the authorities are on their way, call the “Critical Safety Response Line” at:
For the record, we have not tested this number ourselves as it is reserved for emergencies only. But we do suggest that all drivers store this number in their phone so it is readily available when the time comes.
Uber takes care of its passengers, too. Riders have a plethora of available resources for getting the information they need.
Related: The Best Ways to Contact Uber
Like driver support, passengers can always visit the help site, which has all the information a rider could need. Determine which category your question revolves around. They make it easy to jump to some of the common questions if you find yourself trying to inquire about that specific topic.
In App Messaging
For users who do not have time to navigate the Uber website, try messaging a representative via the app. Users can send a direct message to the rideshare company if they know where to look.
If you want to speak with someone in person, there is the option to talk to someone at Uber face to face. We wouldn’t suggest this, as most answers can be found online or by messaging Uber through the app.
To meet with an Uber representative, you can go to an office location in your area. These areas, called “Greenlight Hubs.”These Greenlight Hubs are in several major cities across North America. Follow this link, enter your city, and check out the nearest Greenlight Hub. Depending on your location, the closest representative may not be too far away.
Uber Phone Number for Passengers
If you are unable to find answers via the Uber city-specific web page, the FAQ, or can’t visit a Greenlight Hub, try another online method. Unfortunately, emergency situations do happen. If you are in an emergency situation, the “Critical Safety Response Line” is available. This is the same number for passengers and drivers. As mentioned above this is for emergencies only.
In response to the recent tragedy of a shooting during an Uber trip, Uber announced an in-app emergency button. This built-in button dials 911 for you. This feature could mean life or death in some scenarios. You never know when you might find yourself in a scary situation and having the ability to call for help is crucial.
Once you notify the police, call the Critical Safety Response Line at 800-353-8237.
Although Uber does not have a straightforward phone number to contact support, there are plenty of ways to get in touch with a representative. Be sure to check out the other available methods before you try calling. More than likely, the information you need is right in front of you.
If you discover that you need a unique response from a representative, consider visiting the nearest Greenlight Hub. Try to leave the In-App Calling feature as a last resort. Keep in mind, the more people that are using the built-in feature the longer the wait time will be for everyone.
As for passengers, check out the available online methods. On average, it takes a lot less time to get the answers you need this way than waiting on the phone.
Always remember, if you are in an emergency situation, call the police. Dialing 911 before you do anything else can reduce the severity of the situation.
Once you know help is on the way, call 800-353-8237 (UBER) when you can.