Pickups and dropoffs
Let’s take a look at the basics of picking up and dropping off your passengers. Uber makes this process nice and simple thanks to the app. If in doubt, look at the app!
-How to make sure you have the right passenger!
The key to this is a simple test. Before they get in, ask the passenger what their first name is. This should match the name listed on the app. That way, you know this is the person who requested your car. Make sure they can’t read the name from your screen, but afterwards you should make your screen visible for their reassurance that you are their Uber driver. Should you still be unsure, you can call them from your phone.
While arriving and looking for your fare, there are other ways to quickly identify them. Your current fare’s profile photo will be displayed, so you can recognise their face. Should you need more information, you can compare your location to the GPS data on the app (for example, which side of the road the passenger is waiting on).
-Tap to arrive and tap to drop off
We can’t reiterate this enough. Train yourself to tap the app when you pick up your fare and again when you drop off, until it becomes a habit. If you forget to tap when you arrive (when you begin carrying the passenger), then the automatic calculation of the journey will be wrong, probably resulting in you being underpaid. If you forget to tap when you drop off, the journey will seem to be too long and could overcharge the passenger.
Sometimes mistakes happen, so if you do forget, be honest and open with your passenger. They are likely to forgive an honest mistake, but if you try to hide it, they will be more likely to give you a bad rating.
-Passengers with small children and passengers who are under 18 years old
Uber terms request that all riders be over 18 and that account holders cannot request a ride for someone under 18 unless they are accompanied by the account holder. In other words, an adult can bring a child on a journey, but they cannot send a child alone with you.
For drivers, there is no requirement to check that your passengers are over 18, so you can use your discretion when carrying a minor. You are within your rights to accept or decline a minor or small child as a passenger, but it would be wise to have the account holder on the journey so that they can correctly rate the experience. Legally speaking, you are required to have a car seat for infants or toddlers.
Consider protecting yourself with a dash cam to record journeys, in the case of unruly minors (or adults)! You might also consider asking for children to sit in the back of the car so that they cannot touch anything.
-How to accommodate handicapped passengers
Passengers with serious disabilities will usually go through a special Uber system to request a ride from a car equipped for their needs. You may wish to investigate this with Uber is you wish to become qualified to help handicapped passengers.
Should you have a handicapped passenger, the rule of thumb is to be considerate and polite as always. Ask if they need any special help entering or leaving the vehicle. For example, a blind passenger may need a little guidance, or might appreciate you telling them about conditions on the road and the ETA of the journey, since they cannot see for themselves.
Passengers with guide dogs will want their dog to enter the vehicle too, naturally. This is down to the discretion of drivers, as you may suffer allergies, but it’s often worth bearing for the benefit of the passenger. Your role is to help them, after all. These animals are highly trained and should not pose any problems. You may wish to keep a towel in the car for the animal to sit on.
Consult your Uber documentation and the support section of the website for up-to-date rules on dealing with handicapped passengers.