What To Do In An Accident – Direct Contacts
If you experience an accident or an issue which threatens the personal safety of you or your passengers, make sure that if necessary you contact your local emergency services and then contact the Lyft Critical Response line. The Critical Response line is available 24/7 and can be reached toll free at 1-855-865-9533.
Drivers who have two hundred or more rides per month are considered Platinum Drivers. Platinum drivers have access to twenty four hour dispatch for many issues. Dispatch can help you with the following…
- Lyft offers free towing services up to five miles and only charges an additional five dollars for each mile over that.
- If you run out of gas Lyft will have a fuel delivery made to you. Delivery is free but you do have to pay for the fuel.
- If you have a flat tire or need a tire replaced, Lyft will send a service company out to help you free of charge. You only pay for the tires.
- Lyft also offers free emergency battery jump services and lock out services to all Platinum Drivers.
Lyft does have limits though. They will only pay up to fifty nine dollars for fuel delivers, tire changing, lockouts and dead batteries. You are responsible for the rest. They will also only pay up to seventy nine dollars for towing fees less than five miles.
If you require a reimbursement for any of the services, simply contact Lyft. For Roadside assistance please contact Allstate toll free at 1-844-400-1449.